![]() Offered redress without accepting the complaint.Accepted the compliant and if appropriate offered redress.We will seek to finalize a solution, provided all the required information has been received to make a decision within 48 hours.Ī complaint will be considered substantive if we have We will respond promptly within 24 hours. ![]() At this point written confirmation of the details surrounding the complaint may be requested to assist with a full investigation. Your complaint would be dealt with immediately by that person or escalated to the Director of the Company. You can lodge a complaint directly to the Lending Manager by letter, telephone, in person or email. Website: Mail: GPO Box 3, Melbourne VIC 3001Įmail: to do if you have a dispute or complaint: The Loan Arranger is a member of an external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA) which can be engaged if you are unsatisfied with the resolution provided by us.ĪFCA provide a fair and independent financial services complaint resolution free to consumers. We will contact you within 24 hours of receiving your complaint to acknowledge receipt and endeavour to take reasonable steps to resolve as soon as possible via our dispute resolution procedures. If you would like to contact us to provide feedback please contact our Director via one of the following methods:Įmail Level 1, 185 Wakefield Street, Adelaide SA 5000. Whether this be by way of compliment when we have done something to exceed your expectations, or a complaint when we have not met your expectations. We appreciate your feedback to help continually improve our products and services. We invest time and resources to build lasting relationships and work to the highest standard to ensure we provide the best service. ![]() The Loan Arranger strives to provide exceptional service to all our valued customers and hope we met or exceeded your expectations.
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